Privacy Policy and Cookies

PRIVACY POLICY

Last updated May 31, 2024

This privacy notice for Canine Plus (‘we‘, ‘us‘, or ‘our‘), describes how and why we might collect, store, use, and/or share (‘process‘) your information when you use our services (‘Services‘), such as when you:

  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

Welcome to Canine Plus! I’m Emily Smith, the sole proprietor of this dog behaviour business. I am dedicated to safeguarding your personal data and privacy. This policy elucidates how I handle your information when you utilise my services.

Should you have any inquiries, please don’t hesitate to contact us at [email protected].

Data Processing Principles

At Canine Plus, we hold your privacy in the highest regard. Here’s how we manage your data:

Purpose Limitation: We only collect data for specific purposes.

Data Minimisation: We limit the data we collect to what is essential for those purposes.

Relevance: We utilise your data solely if it pertains to providing our services.

Consent: We will not utilise your data for any other purposes without your explicit consent.

Data Accuracy: We regularly review and update your data as necessary.

Security: We maintain rigorous security measures to safeguard your data.

Retention: We retain your data only for as long as necessary or as required by law.

How We Collect and Use Personal Data

We primarily collect personal information directly from you when you:

  • Reach out to us for information via our website, telephone, or email.
  • Acquire our dog behaviour services or products.
  • Engage with us in a professional capacity.

We employ this information to:

  • Facilitate the processing of your bookings and purchases.
  • Establish a profile for you in our database.
  • Address your inquiries regarding our services or products.
  • Extend invitations for surveys or feedback sessions.
  • Ensure the efficacy of our website content for you and your device.
  • Grant you access to and usage of the services or products you’ve procured.
  • Inform you about any alterations to our services or products.
  • Solicit feedback on the quality of our services or products.

We do not sell or disclose your personal data to third parties, nor do we share it for marketing purposes.

What Information We Collect

Depending on our interactions, we may collect the following information:

  • Contact details (name, email, phone number, address).
  • Personal details and identifiers.
  • Financial information, including bank details.
  • Occupational and business-related details.
  • Information about your lifestyle and social circumstances.
  • Details concerning your pet.
  • Technical data such as IP addresses and website usage.

On occasion, we may require special category data, such as medical information, but we will only request what is necessary to provide our services.

How We Store Your Information

Your data is securely stored within our private database, accessible solely by me, my employees, or trusted affiliates. Additionally, we utilise a third-party booking system (Squarespace Scheduling) which maintains its own privacy policy.

At times, your data may be stored on cloud-based platforms or servers located outside the UK. We ensure that these third-party providers implement appropriate safeguards to protect your data.

We have protocols in place to address potential data breaches and will notify you and the relevant authorities if necessary.

We retain your data only for as long as required for the purposes for which it was collected, or as mandated by law.

Legal Basis for Processing Your Data

Under GDPR, processing your data is lawful if at least one of the following applies:

  • You have provided consent.
  • It is necessary for the performance of a contract.
  • It is required to comply with a legal obligation.
  • It is necessary to protect vital interests.
  • It is in the public interest.
  • It is in the legitimate interests pursued by us or a third party.

We manage your data to ensure its erasure, retention for legal purposes, or minimisation when no longer required. Special category data is handled with care and only collected with your explicit consent.

Links from Our Site

Our site contains links to other websites operated by individuals and companies not under our control. These websites maintain their own privacy policies. Prior to submitting personal data, please review those policies.

Website Analytics

To enhance user experience and refine our site, we utilise website analytics services such as Google Analytics. These services employ cookies to gather data and provide anonymised, aggregated reports on:

  • Visitor numbers to our site.
  • Page visits and duration of each visit.
  • Interactions such as scrolling and clicks.
  • Origin of visitors and exit details.
  • Page response times and download errors.
  • Technical information regarding devices, such as IP addresses.

Changes to This Policy & Future Processing

This Privacy Policy was last updated on [Update Date]. We review it periodically and amend it as necessary to align with changes in data protection legislation.

We only process your personal information for the purposes outlined in this notice. In the event of any significant changes, we will inform you accordingly. Kindly check our website periodically for updates on our privacy practices.

Should you have any questions or concerns, please contact us at [email protected]. If your concerns persist, you may contact the UK Information Commissioner’s Office: Contact us | ICO.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by contacting us.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. To learn more about the personal information you disclose to us, email [email protected].

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.

How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • names
  • phone numbers
  • email addresses

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’), and hardware settings).
  • Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  • To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.
  • To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
  • To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

  • Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
  • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
  • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

Google Analytics

We may share your information with Google Analytics to track and analyse the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Switzerland, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at [email protected].

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (‘DNT’) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Revised’ date at the top of this privacy notice. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at:

Canine Plus

Inglenook Farm

Maydensole

Dover CT15 5HP

United Kingdom

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please contact us.

COOKIE POLICY

Last updated: 31st May 2024

Introduction

Our website, Canine Plus, located at http://www.emilysmithbehaviourplus.com, employs cookies to enhance user experience. By accessing and using our website, you agree to the use of cookies in accordance with this policy.

About Cookies

Cookies are small files containing unique identifiers sent from a web server to a browser and stored by the browser. Each time the browser requests a page from the server, this identifier is sent back. Cookies may be “persistent” or “session” cookies. Persistent cookies remain valid until their expiry date or until deleted by the user, while session cookies expire at the end of a user session.

Cookies generally do not contain personal information that directly identifies users but may be linked to such information stored by the website.

Our Cookies

Canine Plus utilises both session and persistent cookies for various purposes including preventing fraud, enhancing website security, personalising user experience, and validating authenticated user sessions.

Analytics Cookies

We utilise Google Analytics to analyse website usage. The analytics service provider generates statistical data through cookies, including but not limited to: _ga, _gat, __utma, __utmt, __utmb, __utmc, __utmz, and __utmv.

For further information on Google Analytics’ privacy practices, please refer to their privacy policy available at http://www.google.com/policies/privacy/.

Blocking and Deleting Cookies

Most browsers allow users to refuse or delete cookies, which may impact website usability. Instructions for managing cookies on popular browsers are provided below:

  • Chrome
  • Internet Explorer
  • Firefox
  • Safari
  • Edge
  • Opera

Deleting cookies may restrict access to certain website features.